Are you having trouble getting a website to load? Don't worry — we're here to help. This article will bear witness yous how to set the problem and then you can become back to surfing the spider web.

Note: If you're having trouble with a website, click the padlock icon Fx89Padlock in the accost bar to see if Firefox has blocked insecure parts of the page. Run across Mixed content blocking in Firefox for details.

1 First, let's figure out where the problem is
2 The problem only happens with certain websites
- two.i Effort clearing Firefox's cookies and cache
- 2.2 The website loads but doesn't work properly
- two.iii The problem only happens on a secure (https) website
3 The problem only happens in Firefox
4 The trouble happens in all web browsers
5 Other, less mutual problems

Starting time, allow's figure out where the problem is

With a fiddling detective work, we tin can narrow down the cause of the problem.

Open a new tab and check to encounter if you can load another website like google.com or mozilla.org.
- If you lot can open another site, skip downwardly to The trouble but happens with certain websites.
- If you can't open up another site, continue on to the next step.
Launch another browser, like Cyberspace Explorer or Microsoft Edge Safari Google Chrome, and effort to open up the site you were having issues with.
- If the site works in another browser, run into The problem merely happens in Firefox.
- If the site doesn't piece of work in another browser, bank check out The problem happens in all web browsers.

The problem only happens with sure websites

If you come across any of these mistake messages, it might just exist a problem with Firefox's cache:

The connectedness was interrupted
The connection was reset
The connectedness has timed out

Endeavor immigration Firefox's cookies and cache

Practise these steps then reload the website y'all're having trouble with.

Click on the menu button to open the carte panel. Click the Library button on your toolbar. (If yous don't see it, click the bill of fare push button, then click click the carte button.)
Click and select .
In the Fourth dimension Range to clear: drop-down, select Everything.
Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to go along are not selected.
Click OK.

If immigration Firefox's cookies and cache didn't piece of work, information technology'due south probably a sign that there is a trouble with the website itself. In that instance you'll just have to wait for information technology to go stock-still. With big sites similar Twitter or Facebook this may but be a few minutes.

If you don't run across whatsoever of the error letters above, cheque to see if any of the specific bug below match what yous see:

The website loads just doesn't work properly

If the website doesn't look correct or doesn't piece of work the way it's supposed to, you should check out the following articles:

Websites look wrong or appear differently than they should
Prepare problems that cause images to not show
Fix common audio and video issues
Websites evidence a spinning bicycle and never finish loading
Fix login bug on websites that require a username and password. You may receive an error similar to We were unable to process your login request or An unspecified error has occurred when yous attempt to sign in to websites with your username and password, or the login may simply fail.

Websites look incorrect or appear differently than they should
Fix problems that crusade images to not evidence
Fix common sound and video issues
Prepare login issues on websites that require a username and password. You lot may receive an error like to We were unable to process your login asking or An unspecified error has occurred when you attempt to sign in to websites with your username and password, or the login may merely fail.

The problem only happens on a secure (https) website

Look at the spider web address in the location bar. Does it start with https:// (notice the "s")? If and then, check if you lot run into one of the following error letters:

For a "Warning: Potential Security Adventure Alee" mistake page, see the articles What practise the security alert codes hateful? and How to troubleshoot security fault codes on secure websites.
For a "Secure Connection Failed" or "Did Not Connect: Potential Security Event" mistake folio, see Secure connection failed and Firefox did non connect.
For a "Your Reckoner Clock is Wrong" error page, see How to troubleshoot time related errors on secure websites.

The problem merely happens in Firefox

If another web browser works just fine, one of post-obit solutions should ready things:

Firefox can't load websites but other browsers tin - if you lot can view websites in browsers other than Firefox.
Fix issues connecting to websites after updating Firefox - if you feel connection issues after updating Firefox.

If yous meet the post-obit mistake letters, Firefox is trying to admission the Internet through a proxy server:

The proxy server is refusing connections
Unable to find the proxy server

If you connect to the Internet through a proxy, compare Firefox's settings to Internet Explorer's — see Microsoft's guide to proxy settings. See Enter proxy server settings on Mac at Apple Back up for more data on proxy settings.

To check your connection settings in Firefox:

In the Menu bar at the tiptop of the screen, click and select . Click the menu button and select . Click the menu push and select .
In the panel, get downwardly to the Network Settings department.
Click Settings…. The Connexion Settings dialog volition open.
Alter your proxy settings:
- If you don't connect to the Internet through a proxy (or don't know whether you lot connect through a proxy), select No Proxy.
Close the Connection Settings dialog.
Shut the about:preferences page. Any changes you lot've made volition automatically be saved.

The problem happens in all web browsers

This is probably a problem with your Net connectedness. Come across Firefox and other browsers can't load websites for some troubleshooting suggestions.

Other, less common problems

A website reports that Firefox is outdated, incompatible or not supported - see How to reset the default user agent on Firefox.
Malicious website errors - if y'all see a "Suspected Attack Site!" or "Suspected Spider web Forgery!" warning, Firefox has blocked access to the website you're visiting to protect you from malware or web forgery (phishing). For more than information, see Phishing and Malware Protection (Mozilla.org).
Offline mode - if you lot run across a message well-nigh offline mode, you may take set Firefox not to use your network connection. Make sure your computer has a network connection and then:
- Click the bill of fare push button , click and make certain is unchecked. Click File in the Menu bar (you lot tin can press and release the Alt key to temporarily evidence the Card bar), then brand sure is unchecked.
The page isn't redirecting properly - this problem can be caused past problems with cookies. See Websites say cookies are blocked - Unblock them for more data.
If you go a File non found error, effort the troubleshooting steps in these articles:
- Troubleshoot extensions, themes and hardware acceleration bug to solve mutual Firefox problems
- Troubleshoot Firefox issues caused by malware
Content Encoding Error - if you get the error bulletin Content Encoding Error or The page y'all are trying to view cannot be shown because it uses an invalid or unsupported form of compression, use these steps to diagnose and set up them:
1. Check the settings of any Internet security applications yous use (including firewalls, anti-virus or anti-spyware programs, and privacy protection programs). You should try to remove any permissions those applications have for Firefox, and then add together them again. For program-specific instructions for a number of applications, see Configure firewalls so that Firefox tin can access the Cyberspace.
2. Follow the Standard troubleshooting steps.
This address is restricted - this error occurs when y'all are attempting to connect to a web server on a port that is reserved for some other application. If the website yous are trying to visit contains a colon followed by a number in its address (for example, http://website.com:23), try removing that portion (http://website.com) or replacing information technology with :80 (http://website.com:fourscore). If this doesn't work, you lot may accept been given an incorrect address.
DNS cache is invalid - DNS is the service that converts a website's domain name into the IP address that Firefox uses to connect to a website. This data is saved to your calculator'due south DNS enshroud in society to amend speeds. Withal, if the DNS cache record is corrupt or the website has changed IP address, Firefox may be directed to the incorrect server. The Firefox and other browsers tin can't load websites article explains how to affluent the DNS cache. For boosted data, run across https://www.whatsmydns.internet/affluent-dns.html.

Chadwick Atten1992

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Websites don't load - troubleshoot and fix mistake messages

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